Local development · use invented data · email delivery is not connected Landing preview
escalio

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New manual ticket

Create a ticket for a contact using invented details. The first message is recorded under your staff account. No email is received or sent.

Edit tickets

Separate several tags with spaces or commas.

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Who sees it
Tickets that match all of these

Without conditions the view shows every ticket except those in Deleted.

Table

Merge ticket

Choose the ticket to keep. This ticket is closed with an internal note, new email replies on its conversation go to the chosen ticket, and its requester and CCs become CCs there.

Ticket to keep

Macros

    Page on-call

    The people of the escalation policy are emailed with a link to the incident, one level after another, until someone acknowledges it.

    Change requester

    The new requester sees this ticket in the support portal and receives email replies. The previous requester loses access, and their emails on this conversation are no longer added to it.

    Security

    Two-factor authentication

    Password

    12–128 characters. You stay signed in here; other devices are signed out.

    Profile

    PNG, JPEG or WebP, cropped to a square. Your teammates see it in tickets.

    Shown to your teammates and in replies posted to Slack.

    Added to the reply box of email and portal replies; you can edit it before sending. Telegram replies use your organization’s signature.

    Dates and times in Escalio are shown in this time zone.